Terms of Service

Effective Date: January 8, 2026
Last Updated: January 8, 2026

Welcome to MIXUE USA Franchise. These Terms of Service ("Terms") govern your access to and use of our website, services, and content. By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and MIXUE USA Franchise.

We reserve the right to modify these Terms at any time. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years old to use this website and apply for a MIXUE franchise. By using this website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

If you are using this website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Franchise Information Disclaimer

IMPORTANT FRANCHISE DISCLOSURE

This website does not constitute a Franchise Disclosure Document (FDD) or an offer to sell a franchise.The information provided on this website is for general informational purposes only and should not be considered as a complete or accurate representation of the franchise opportunity.

Before you make any decision to invest in a MIXUE franchise, you will receive a Franchise Disclosure Document (FDD) as required by the Federal Trade Commission (FTC) and applicable state laws. You should carefully review the FDD and consult with legal and financial advisors before making any investment decision.

No franchise will be sold to any resident of any state until the offering has been duly registered and declared effective by such state, or unless an exemption from registration is available.

4. No Earnings Claims

Unless specifically stated in an FDD with supporting documentation, we make no representations, warranties, or guarantees regarding the potential revenue, profits, or success of a MIXUE franchise. Any financial information provided on this website is for illustrative purposes only and should not be relied upon as a prediction of your actual results.

Past performance of existing franchises does not guarantee future results. The success of your franchise will depend on many factors, including your business skills, market conditions, location, competition, and economic factors beyond our control.

5. Acceptable Use

You agree to use this website only for lawful purposes. You agree NOT to:

  • Violate any applicable local, state, national, or international law
  • Infringe on the intellectual property rights of MIXUE or any third party
  • Transmit any harmful code, viruses, or malicious software
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the website or servers
  • Collect or harvest personal information of other users
  • Use automated systems (bots, scrapers) to access the website without permission
  • Impersonate any person or entity or misrepresent your affiliation
  • Post or transmit any defamatory, obscene, or offensive content
  • Use the website for any commercial purpose without our written consent

6. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, videos, software, and design elements, is the property of MIXUE USA Franchise, MIXUE Group, or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

The MIXUE name, logo, and all related trademarks, service marks, and trade dress are owned by MIXUE Group and are protected worldwide. You may not use any MIXUE trademarks without our prior written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise exploit any content without our express written permission.

7. User-Generated Content

If you submit any content to our website (e.g., comments, reviews, franchise applications, messages), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

You represent and warrant that:

  • You own or have the necessary rights to the content you submit
  • Your content does not violate any third-party rights
  • Your content does not contain any unlawful, harmful, or offensive material

We reserve the right to remove any user-generated content that violates these Terms or is otherwise objectionable, without prior notice.

8. Third-Party Links and Services

Our website may contain links to third-party websites and services (e.g., Instagram, Facebook, LinkedIn, WhatsApp, Larksuite). These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

Your use of third-party websites and services is at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

9. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, MIXUE USA FRANCHISE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the website will be uninterrupted, error-free, secure, or virus-free
  • Warranties regarding the accuracy, reliability, or completeness of any content
  • Warranties that defects will be corrected

WE DO NOT WARRANT THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS OR THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

MIXUE USA FRANCHISE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Loss of goodwill or reputation
  • Cost of substitute goods or services
  • Personal injury or property damage
  • Any other damages arising from your use of or inability to use the website

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE WEBSITE SHALL NOT EXCEED $100 OR THE AMOUNT YOU PAID TO US IN THE PAST 12 MONTHS, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless MIXUE USA Franchise, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the website
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of any applicable laws or regulations
  • Any content you submit to the website

12. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

12.1 Informal Resolution

Before filing a claim, you agree to contact us at the address below to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

12.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the website shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

The arbitration will be conducted in [Insert City, State] or another mutually agreed location. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], United States, without regard to its conflict of law principles.

Subject to the arbitration provision above, you agree to submit to the exclusive jurisdiction of the state and federal courts located in [Insert County, State] for any disputes arising from these Terms.

14. Termination

We reserve the right to suspend or terminate your access to the website at any time, with or without cause, with or without notice, for any reason including but not limited to:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Extended periods of inactivity
  • Technical or security reasons

Upon termination, your right to use the website will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and MIXUE USA Franchise regarding your use of the website and supersede all prior agreements and understandings.

17. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

18. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

19. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

MIXUE USA Franchise

Contact:

WhatsApp: +52 554-008-4698

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.